Data Security and Protection

Information on Data Security and Protection

What you can do
To remain anonymous, please use a username and password with which you can later read our reply to your email. Please keep your password and username secure.

You should take precautions to protect your own computer (virus protection, a firewall, etc.) if you choose not to use our server when you submit your inquiry and read our answers, but rather download them to your own computer. Please keep in mind that a normal email, just like a postcard, is potentially accessible to unauthorized persons.

What we do
We comply with the requirements of the applicable legal data protection regulations. The consultation is anonymous. Naturally, only employees who are contractually obliged to maintain full confidentiality have access to the consultation data via their own password.

Our contribution to data security consists of, among other things, SSL data encryption, web-based emailing and the following guarantees from our provider:

  • Our service is carried out with the consulting software from zone35 GmbH & Co. KG (an agency for digital communication) and run on their server. On our behalf, the anonymous data are provided by zone35 in such a way that we can evaluate them statistically without knowing who the individual users are.
  • Every time a user accesses the service, data (“cookies”) are stored in a log file through this process. These data are not personalized; which means we cannot see which user has retrieved which data. This data is then deleted when the connection is terminated.
  • Your IP address, which is assigned to every internet user by their internet provider, is not saved.
  • No data is passed on to third parties.
  • For technical reasons, the transcripts from online chat counseling, including the content from the counseling sessions, are stored in a file under your username, and stamped with the date and time. The IP address of the respective user is not saved.
  • We also archive the consultations anonymously, which means without personal data and solely for professional purposes, for example in order for specially authorized employees to be able to carry out surveys on quality developments.

Privacy Policy


Our website uses Piwik, which is a web analytics service. Piwik uses "cookies" that are stored on your computer and which in turn enable us to analyze how our website is used. For this purpose, the usage information generated by the cookies (including your abbreviated IP address) is transferred to our server and stored for purposes of analysis, which we then use to optimize our website. Your IP address will immediately be anonymized during this process so that you remain anonymous to us as a user. The information generated by the cookies about your use of this website will not be passed on to third parties. You may prevent the use of cookies by changing the appropriate settings in the browser software on your computer. But if you disable cookies you may not be able to fully utilize all of the functions of this website.

If you do not agree to the storage and evaluation of this data through your visit to this website, you can always object to this practice through a click of the mouse. In this case, a so-called “opt-out cookie” (piwik_ignore) is stored in your browser. This means that Piwik will not collect any data from your visit to the website. Warning: If you later delete your cookies, this also means that the opt-out cookie will also be deleted and, if necessary, must be manually reinstalled.

Opting out:
You can decide here whether a unique web analytics cookie may be stored in your browser in order to enable the operator of the website to collect and analyze various statistical data.

If you decide against this option, click the following link to store the Piwik “opt-out cookie” (piwik_ignore) in your browser.

Your visit to this website is currently covered by Piwik web analysis service. Click here to stop your visit from being recorded.