Terms of Use

1. Purpose of the Platform

This platform offers confidential and expert advice on HIV, sexually transmitted infections (STIs), safer sex, testing options, living with HIV, discrimination, and related topics. It is aimed at all people who have questions or are seeking support – regardless of origin, gender, sexual orientation, or life situation.

2. Anonymity & Data Protection

  • The platform complies with applicable data protection laws (e.g., DSGVO).
  • Counseling is possible without disclosing your name.

3. Confidentiality

  • All counselors are bound by confidentiality.
  • Information will only be disclosed if legally required (in cases of acute danger to oneself or others).

4. Response Times

  • We strive to answer your inquiries as quickly as possible, usually on the same day or the following day.
  • You are guaranteed a response within three business days.
  • Follow-up inquiries may take a little longer to respond to.

5. Access for Training Purposes

  • For training and professional development purposes, colleagues may have access to consultation processes.

6. Costs

  • There are no costs associated with using our online consultation service.

Disclaimer

1.Limitations of Consultation

  • The consultation is for informational and support purposes only.
  • It does not replace a medical examination or diagnosis, nor does it replace psychotherapy.
  • Users should always consult a medical professional if they have health problems or concerns.

2. No Guarantee of Completeness or Accuracy

  • The information provided is based on current knowledge, but we cannot guarantee that it is complete or up-to-date at all times.
  • Medical findings and recommendations are subject to change.

3. No Liability for User Decisions

  • The platform assumes no responsibility for personal decisions made based on the advice provided.
  • Use of the information is at your own risk.

4. Liability for External Content

  • No liability is assumed for content on linked external websites.
  • Responsibility for this content lies with the respective providers.

5. Technical Limitations

  • The platform strives to maintain a secure and stable technical environment.
  • Nevertheless, no liability can be assumed for technical malfunctions, data loss, or interruptions.

6. Legal Validity

  • This disclaimer is part of the Terms of Use.
  • · By using the platform, users expressly acknowledge this disclaimer.